HURIYAH, L. Penerapan Total Quality Management (TQM) dalam Peningkatan Mutu Layanan Publik UIN Sunan Ampel Surabaya. JOIES (Journal of Islamic Education Studies), [S. l.], v. 1, n. 2, p. 303–332, 2016. DOI: 10.15642/joies.2016.1.2.303-332. Disponível em: https://jurnalpps.uinsby.ac.id/index.php/joies/article/view/21. Acesso em: 26 apr. 2024.